Maintenance
Our customers have reduced their maintenance costs by half!
Find out how to make your system an asset for HRD at a price that’s right for you
Would you like a significant reduction in the cost of maintenance!
The performance of our consultants, their versatility, responsiveness, and proven methodology allow us to streamline every phase of a system’s life and quickly achieve a significant reduction in maintenance costs while increasing the quality of applications and ease of use of services.
Each correction shall be made following best practice. Each evolution is designed to integrate into the coherent logic of the system.
A global view of the processes implemented in the system allows us to design reusable test batteries by reducing the effort to ensure non-regression.
Maintain your system under operational conditions and optimize it with the services included in our offer:
- Corrective and Preventive Maintenance
- Updating parameters and lists (tables)
- Level 2 and 3 support
- Maintenance of incoming and outgoing interfaces
- Maintenance of non-regression test plans
- Updating of documentation
- Technical and legal monitoring
- Monitoring and reporting of activities
Our approach
As much as the implementation of an SAP system is a critical and delicate phase, the proper maintenance of these systems is essential for their stability, their performance, and the control of their operational costs.
System maintenance requires governance, rigour and anticipation to maintain and improve service level
Vision
- Sharing of maintenance objectives and strategy (cost reduction, etc.)
- Deadline anticipation
- Seeking best practices for continuous improvement
- Veille légale et technique
- Formation continue
Method
- Listening to users and their involvement in the choice of solutions
- Simplification of the V-Cycle (Versatility and standardization)
- Rationalization of recurring operations
- Application and functional mapping of the system
Quality
- Documentation of applications and processes (not just incidents)
- Maintenance of non-regression test plan
- Development of predefined test samples
We meet your expectations
Kartosa helps its customers define the right maintenance needs for their systems based on the existing context and target objectives. A complete range of services from technical support to full outsourcing of applications and the setting up of teams dedicated to a particular development project (upgrade, integration of entities, evolution).
Maintenance & improvement of the KPI quality level:
- Reduction in the number of anomalies observed
- Reduction in the time required to implement changes
>Compliance with SAP standards
Commitment from start (pre-studies) to end of application processing chain
Implementation of corrections, adaptations and changes in contractual deadlines
Adapted methods and tools
Generate dashboards enabling the management of the service
Update and provide technical and user documentation at an auditable level
Monitoring policy on regulatory and SAP standard changes to make the customer aware of the necessary adaptations
Share best practices and feedback from the SAP user community in France
Training and support of HRD in the efficiency of implemented solutions
Kartosa met en oeuvre dans chaque mission de maintenance une véritable démarche de transfert de compétence visant à doter ces clients qui le souhaitent d’une réelle autonomie et à aider les équipes techniques internes à s’approprier les systèmes. Cette démarche s’échelonne de qualité documentaire irréprochable à l’accompagnement des acteurs responsables de la maintenance et jusqu’à l’organisation de formations techniques.
Our engagements
Taking into account maintenance requests according to the Kanban method
Nos méthodes permettent de structurer et de dynamiser une approche proactive de la maintenance applicative, basés sur la veille technologique et légale permanente. Nos consultants sont à l’écoute de nos client et forces de proposition pour garantir la pérennité des applications et leur conformité technique et légale.
Technical and legal monitoring
Daily review of SAP notes and communications
KARTOSA s’informe comme toutes les entreprises sur les évolutions règlementaires. Notre politique est d’atteindre dans la mesure du possible la publication SAP pour chaque évolution
Our experts learn about the publications of the SAP user community in France and regularly change with their counterparts in other projects
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