Third-Party Application Maintenance
Amid constant change, turn your SAP HRIS into an asset with a comprehensive and tailored service offering
Quality and Proactivity
Maintaining a system requires strong governance, rigor, and anticipation to sustain and continuously improve service levels. Our Third-Party Maintenance Services (AMS) offering enables you to anticipate and address ongoing changes while benefiting from high-quality support delivered by certified, proactive experts—maximizing system performance while minimizing maintenance costs.
Leverage our strengths for your HRIS
Over 16 years of experience Drawing on expertise built across numerous projects, we support highly demanding organizations and deliver consistently high standards. This commitment is what strengthens our reputation and sets us apart from the competition.
Technical and functional versatility Our experts and consultants, all certified and trained in-house, combine deep HR expertise with ABAP development skills and strong mastery of multiple modules, including payroll, time management, and the SuccessFactors Talent Suite.
Our approach, driving your HRIS performance : Through our 150-point audit, we define and implement a roadmap to streamline and continuously improve your HRIS. We are convinced your system can do better. Our approach makes your system more scalable while reducing maintenance costs. Zero defect accepted – zero anomalies delivered
Extensive service coverage with competitive rates Our offering is designed to cover all your maintenance needs within a controlled budget. This allows you to invest in enhancing your system’s capabilities and value, rather than allocating resources to ongoing maintenance.
Unlock the full potential of your HRIS
At KARTOSA, we understand that maintaining your systems is a strategic challenge for your organization. That’s why we offer a Third-Party Application Maintenance approach built on three key pillars:
All your maintenance needs—without exception!
Corrective maintenance
Enhancement maintenance
Adaptive maintenance
Preventive maintenance
Reversibility
Étude spécifique
User support
Governance and reporting
Client satisfaction is our number one priority
At KARTOSA, we are committed to delivering high-quality Application Third-Party Application Maintenance that meet your expectations and address your needs:
How our clients create value
Pour un groupe suisse spécialisé dans l’instrumentation de mesure, nous avons réalisé la maintenance de la paie et de la gestion des temps, ainsi que l’intégration de Employee Central avec l’ERP SAP HCM. Nous avons mis en place EC à l’échelle internationale, en reproduisant l’organisation depuis SuccessFactors, et en préservant les interfaces et workflows de l’ERP SAP HCM. Nous avons simplifié la gestion administrative et organisationnelle de notre client, et proposé un modèle de déploiement performant et flexible, repris par les projets en Suisse et en Allemagne.
For a French group with over 1,000 employees and a leading player in metal packaging, we delivered SAP Payroll and Time Management maintenance and integrated a new company along with SuccessFactors Employee Central. The solution was rolled out in three phases, taking into account specific time management requirements, including RTT and delegation hours, across the group’s three companies and 14 sites. We created tangible value by streamlining time entry, improving data reliability, and reducing time-management processing errors. The estimated return on investment for this project was equivalent to 2 FTEs.
For a cloud and web hosting provider, we delivered the first large-scale payroll run using SuccessFactors Employee Central Payroll. We integrated Employee Central with ECP Payroll, EC Time Off, and PCC, taking into account the complex business logic behind certain processes. We ensured full payroll run operations, covering all payroll processes. Absence management was handled in Employee Central, while time evaluation was performed in ECP. We created value by ensuring consistency between EC and ECP logic, eliminating manual data re-entry, integrating a digital document vault, and collecting variable payroll data via web services.
For each maintenance assignment, KARTOSA implements a genuine skills transfer process designed to give customers real autonomy, and to help in-house technical teams make the systems their own. This approach ranges from impeccable documentation quality to support for those responsible for maintenance, right through to the organization of training sessions.
Maintain your system under operational conditions and optimize it with the services included in our offer:
Updating parameters and lists (tables)
✓ Support de niveau 2 et 3
Maintenance of incoming and outgoing interfaces
✓ Maintenance des plans de tests de non-régression
Updating of documentation
Technical and legal monitoring
Monitoring and reporting of activities
